Legal

Telemedicine Practice Guidelines

Per MCI Telemedicine Guidelines, 2020 Effective: June 1, 2026 Mumbai, Maharashtra

NeoKidsPro provides telemedicine services in accordance with the Telemedicine Practice Guidelines, 2020 issued by the Board of Governors, Medical Council of India, and the Ministry of Health and Family Welfare, Government of India. All teleconsultations are conducted by registered medical practitioners holding valid qualifications under the Indian Medical Council Act, 1956.

1. What is Telemedicine

Telemedicine refers to the delivery of healthcare services using digital communication technologies — video calls and messaging — where the doctor and patient are not in the same physical location. On NeoKidsPro, services are provided through secure Google Meet video calls, with confirmation and follow-up via WhatsApp and email.

2. Eligibility for Teleconsultation

Paediatric patients (0–18 years) with a parent or legal guardian present during the consultation
Follow-up consultations for existing patients of the clinic
General paediatric queries — growth, development, fever management, nutrition, vaccination guidance
Post-discharge monitoring and chronic condition management where physical examination is not immediately required

⚠️ Telemedicine is NOT appropriate for these situations — visit a clinic or emergency room immediately:

Medical emergencies — breathing difficulty, seizures, loss of consciousness, severe allergic reactions, suspected poisoning
Conditions requiring physical examination, investigations, or immediate procedural intervention
Neonates under 28 days of age (except scheduled follow-ups under an existing care plan)
Any case where the doctor determines in-person assessment is clinically necessary

For emergencies call +91 98798 91082 or proceed to the nearest paediatric emergency department.

3. How Teleconsultations Work

Step 1 — Book: Select a doctor, choose a date and available slot, and pay the consultation fee through our secure Cashfree payment gateway
Step 2 — Confirm: Receive a WhatsApp message and email with your appointment details and a Google Meet link
Step 3 — Consult: Join the video call on time with the child present and a stable internet connection
Step 4 — Prescription: If clinically appropriate, the doctor issues a digital prescription delivered as a PDF via WhatsApp and email

4. Prescriptions via Telemedicine

Doctors may prescribe medicines via telemedicine only if clinically appropriate and safe without physical examination
Prescriptions include the doctor's name, registration number, date, patient details, medication, dosage, and duration
Schedule X drugs, psychotropic substances, and narcotics cannot be prescribed via telemedicine
For first-time patients with acute undifferentiated conditions, the doctor may recommend an in-clinic visit instead
All digital prescriptions carry the same legal validity as handwritten prescriptions under Indian law

5. Patient Responsibilities

Provide accurate, complete, and honest information about the child's symptoms, history, allergies, and current medications
Ensure the child is present during the video consultation where clinically relevant
Have a stable internet connection and a device with a working camera and microphone
Not record the consultation without the doctor's explicit consent
Follow the prescribed treatment plan and contact the clinic if the child's condition does not improve or worsens
Understand that telemedicine supplements but does not replace in-person medical care

6. Doctor Responsibilities

All doctors verified for MCI / State Medical Council registration before onboarding
Exercise clinical judgment to determine if telemedicine is appropriate for each case
Refer to in-person care when telemedicine is insufficient for safe diagnosis or treatment
Maintain patient confidentiality in accordance with professional ethics and Indian law
Issue prescriptions only when clinically justified and legally permissible via telemedicine

7. Technology & Privacy

All video consultations conducted over Google Meet — end-to-end encrypted
Consultation content is not recorded by NeoKidsPro without explicit disclosure and consent
Patient data shared during consultations is governed by our Privacy Policy
Consult from a private, quiet space to maintain confidentiality

8. Limitations of Telemedicine

Telemedicine has inherent limitations — the doctor cannot perform a physical examination, auscultation, or direct observation of all clinical signs. NeoKidsPro and its associated doctors shall not be held liable for adverse outcomes resulting from incomplete or inaccurate information provided by the patient or guardian, or from failure to seek in-person care when advised to do so.

9. Regulatory Compliance

Telemedicine Practice Guidelines, 2020 — MCI / Ministry of Health and Family Welfare
Indian Medical Council Act, 1956 & National Medical Commission Act, 2020
Information Technology Act, 2000 and IT (Amendment) Act, 2008
Consumer Protection Act, 2019

10. Grievance Redressal

If you have a complaint, write to care@neokidspro.in within 30 days of the consultation. We will acknowledge within 48 hours and resolve within 15 working days. Unresolved complaints may be escalated to the relevant State Medical Council.

11. Governing Law & Jurisdiction

Governed by Indian law. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra, India.

Telemedicine Guidelines