Terms of Service

Please read these Terms of Service carefully before using NeoKidsPro at neokidspro.in. By accessing our website, booking an appointment, or using any of our services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services. These Terms of Service are governed by the laws of India and subject to the jurisdiction of courts in Mumbai, Maharashtra.

1. About NeoKidsPro and These Terms of Service

NeoKidsPro is a pediatric healthcare platform operated by Shri Hari Child Clinic, Borivali East, Mumbai — 400066. These Terms of Service apply to our Online Pediatric Consultation booking system, teleconsultation services, vaccination information, child health content, and the electronic medical record management we use for paediatric patients and their families.

2. Acceptance of These Terms of Service

By using neokidspro.in, you confirm that:

• You are a parent or legal guardian of the child patient, or an adult seeking services on behalf of a minor
• You are at least 18 years of age
• You have the legal authority to enter into this agreement
• You have read and agree to our Privacy Policy, Telemedicine Guidelines, and Refund & Cancellation Policy

3. Medical Disclaimer

The information provided on neokidspro.in — including blog articles, FAQs, service descriptions, and health content — is for general informational purposes only. It does not constitute medical advice, diagnosis, or treatment. Always seek the advice of a qualified medical professional regarding any medical condition.

NeoKidsPro and its associated doctors provide teleconsultations based on the information provided by the patient or guardian, conducted under the Government of India's Telemedicine Practice Guidelines, 2020. The accuracy and completeness of that information is the responsibility of the user. Full detail on how teleconsultations are conducted is set out in our Telemedicine Guidelines.

4. Services Covered by These Terms of Service

• Online appointment booking for in-clinic and teleconsultation visits
• Online Pediatric Consultation via secure video call with registered pediatricians
• Digital prescriptions issued by registered medical practitioners
• Vaccination scheduling and guidance
• Child health blog and educational content
• Electronic Medical Records (EMR) management for clinic staff and doctors

5. User Obligations

• Provide truthful, accurate, and complete information at all times
• Not misuse the platform for fraudulent, illegal, or abusive purposes
• Not record consultations without the doctor's explicit consent
• Not share prescription documents for purposes other than the child's own medical treatment
• Respect the time of our doctors — repeated no-shows may result in account suspension
• Not attempt to access the EMR, admin, or doctor panels without authorisation

6. Intellectual Property

All content on neokidspro.in — including text, images, logos, design elements, blog articles, and software — is the intellectual property of NeoKidsPro / Shri Hari Child Clinic, unless otherwise credited. You may not reproduce, distribute, or republish any content without prior written permission.

7. Third-Party Services

NeoKidsPro integrates with Cashfree Payments, Google Meet, and Meta WhatsApp Business API. Use of these services is also subject to their respective terms and privacy policies. NeoKidsPro is not responsible for the terms, policies, or conduct of third-party providers.

8. Limitation of Liability

To the fullest extent permitted by law, NeoKidsPro is not liable for:

• Any indirect, incidental, or consequential damages arising from use of the platform
• Clinical outcomes arising from information withheld or incorrectly provided by the user
• Service interruptions due to technical failures, third-party provider downtime, or force majeure
• Decisions made by users based on blog content or general health information on the website

Our total liability in any matter arising from these Terms of Service shall not exceed the consultation fee paid for the specific appointment in question.

9. Platform Availability

We aim to keep neokidspro.in available at all times but do not guarantee uninterrupted access. The platform may be taken offline for maintenance or due to circumstances beyond our control. We will endeavour to provide advance notice of planned downtime.

10. Termination

NeoKidsPro reserves the right to suspend or terminate access for any user who violates these Terms of Service, provides false information, or engages in abusive or fraudulent conduct. Termination does not affect any rights or obligations that have already arisen.

11. Changes to These Terms of Service

We may update these Terms of Service from time to time. Material changes will be communicated via email or a prominent notice on the website. Continued use of the platform after such notice constitutes acceptance of the revised Terms of Service.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, our designated Grievance Officer is:

Dr. Vishal Parmar
Shri Hari Child Clinic, Borivali East, Mumbai — 400066

Response time: Within 15 working days of receipt of complaint.

You can also reach us anytime through our Contact Us page.

13. Governing Law & Jurisdiction

These Terms of Service are governed by Indian law, including the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Indian Contract Act, 1872. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra, India.

14. Related Policies

These Terms of Service work alongside a few other policies that are worth reading together:

• Privacy Policy — how we collect and protect your data
• Telemedicine Guidelines — how online consultations are conducted
• Refund & Cancellation Policy — cancelling or rescheduling a paid appointment

Frequently Asked Questions About Our Terms of Service

© 2026 NeoKidsPro. All rights reserved. Last reviewed June 1, 2026.