Frequently Asked Questions

NeoKidsPro is a doctor-led paediatric healthcare platform operated by Shri Hari Child Clinic, Borivali East, Mumbai. It combines expert paediatric care with a seamless digital experience, so parents can book in-clinic appointments, access 24/7 teleconsultations, manage vaccinations, and receive digital prescriptions, all in one place.

The platform bridges the gap between parents and experienced child specialists, providing trusted, evidence-based care for newborns, infants, children, and adolescents across Mumbai and beyond. It is directly guided by Dr. Vishal Parmar, Paediatrician & Neonatologist with 15+ years of experience.

Dr. Vishal Parmar is a Paediatrician and Neonatologist based in Borivali East, Mumbai, with over 15 years of dedicated clinical experience. His qualifications include:

• MBBS: B.J. Medical College, Ahmedabad
• DCH: NHL Municipal Medical College, Ahmedabad
• MRCPCH (UK): Royal College of Paediatrics & Child Health, London
• Fellowship in Neonatology: B.J. Wadia Hospital for Children, Mumbai

He has worked at NH SRCC Children's Hospital, Wockhardt Hospitals, and B.J. Wadia Hospital. He has conducted over 10,000 teleconsultations and is a recognised NRP Trainer and published author in paediatric communication.

Shri Hari Child Clinic
102, Nikunj Vihar CHSL, Carter Road No. 2,
Near Savitribai Phule Municipal Hospital,
Borivali East, Mumbai 400066

The clinic serves patients from Borivali East, Borivali West, Kandivali East, Dahisar East, and Thakur Village. For current clinic timings and appointment slots, please book via our booking page or WhatsApp us at +91 98798 91082.

NeoKidsPro offers a comprehensive range of paediatric services:

• General Consultation: Fever, cough, cold, skin problems, allergies, asthma, stomach issues
• Teleconsultation: 24/7 video consultations from home via Google Meet
• Child Vaccination: Complete IAP schedule, painless vaccines, booster doses
• Home Visit & Vaccination: Doctor visits your home across Borivali, Kandivali, Dahisar
• Newborn & Infant Care: Growth monitoring, feeding advice, jaundice treatment, developmental screening
• Emergencies & NICU: 24x7 emergency care tied up with Borivali Healthcare Hospital (NICU, PICU, IPD)

Booking is quick and easy:

• Visit neokidspro.in/book-now
• Select your preferred doctor and consultation type (online or in-clinic)
• Choose an available date and time slot
• Enter your child's details and complete payment (for online consultations)
• Receive a confirmation via WhatsApp and email with your appointment details

You can also book directly via WhatsApp at +91 98798 91082. In-clinic fees are paid at the clinic on the day of your visit.

Yes. You can reschedule once at no charge if you contact us at least 4 hours before the appointment. For cancellations:

• More than 24 hours before: 100% refund
• 4-24 hours before: 50% refund
• Less than 4 hours / no-show: No refund

To reschedule or cancel, email care@neokidspro.in or WhatsApp us with your Appointment ID. See our full Refund & Cancellation Policy.

Yes. For urgent concerns, we recommend WhatsApp-ing us directly at +91 98798 91082 so we can check for immediate availability. Teleconsultation slots are often available the same day. For genuine emergencies, such as breathing difficulty, seizures, or severe illness, please visit the nearest emergency department or call us directly at +91 98798 91082.

Yes. We offer home visits for checkups and vaccinations across Borivali West, Borivali East, Kandivali East, Dahisar East, and Thakur Village. Home visits are ideal for newborns, infants, or children who are too unwell to travel.

To request a home visit, WhatsApp us at +91 98798 91082 with your child's age, location, and reason for visit.

Our teleconsultations are simple and secure:

• Book a slot and pay the consultation fee online
• Receive a Google Meet link via WhatsApp and email
• Join the video call at the scheduled time with your child present and a stable internet connection
• Consult with the doctor as you would in clinic
• Receive your digital prescription as a PDF via WhatsApp and email after the call (if prescribed)

Teleconsultations are conducted under the MCI Telemedicine Practice Guidelines, 2020 and are fully legal in India.

Teleconsultation is well-suited for:

• Mild fever, cold, cough, rashes (non-severe)
• Follow-up consultations after a clinic visit
• Nutrition, growth, and developmental queries
• Vaccination guidance and schedule questions
• Second opinion or general child health advice

Please visit the clinic or emergency room immediately for:

• Breathing difficulty, wheezing, or suspected pneumonia
• Seizures or loss of consciousness
• Newborns under 28 days with any illness
• Severe allergic reactions, poisoning, or head injuries
• Any situation the doctor determines needs physical examination

Yes, when clinically appropriate. Our doctors can prescribe medicines during a teleconsultation in accordance with the MCI Telemedicine Practice Guidelines, 2020. Digital prescriptions issued by NeoKidsPro doctors are legally valid across India and accepted at pharmacies.

The prescription will include the doctor's name, MCI registration number, date, child's details, medicine name, dosage, and duration. Note that certain medicines (Schedule X drugs, narcotics, psychotropics) cannot be prescribed via telemedicine by law.

Your teleconsultation is not recorded by NeoKidsPro unless explicitly disclosed and consented to. All video calls are conducted over Google Meet, which uses end-to-end encryption.

We strongly recommend consulting from a private, quiet space. All information shared during the consultation is treated as medical data (Sensitive Personal Data) under the IT (SPDI) Rules, 2011 and our Privacy Policy.

We offer a complete childhood vaccination programme including:

• IAP routine vaccines: BCG, Hepatitis B, DTP, Polio (OPV/IPV), Hib, MMR, Varicella, Typhoid, Hepatitis A
• Optional/recommended vaccines: Meningococcal, HPV, Influenza (annual), Rotavirus, PCV
• Booster doses as per the Indian Academy of Pediatrics schedule
• Painless vaccine options available for all injectable vaccines
• Travel vaccines on request

Visit vaxiclinics.com for the complete age-wise vaccination schedule.

Painless vaccines (also called acellular vaccines) contain purified components of the bacteria rather than the whole cell, which causes significantly less pain, swelling, and fever compared to conventional vaccines. They are equally effective in providing immunity.

For example, the painless DTP (DTaP) is as protective as the conventional DTP (DTwP) vaccine. Our team uses proper technique and distraction methods to ensure the most comfortable experience for your child.

Yes, home vaccination is completely safe when administered by a qualified medical professional. Our team follows all cold chain protocols: vaccines are transported in calibrated cold boxes to maintain the required 2-8°C temperature range at all times.

We cover Borivali East, Borivali West, Kandivali East, Dahisar East, and Thakur Village. To request a home vaccination visit, WhatsApp us at +91 98798 91082.

Don't worry: catch-up vaccination is possible for most vaccines. The Indian Academy of Pediatrics has catch-up schedules that allow children to complete their immunisation even if they've missed doses.

Bring your child's previous vaccination card to the clinic or share it via WhatsApp, and our doctor will assess which vaccines are due and create a catch-up plan. Starting late is always better than not vaccinating at all. Book an appointment to get started.

All online consultation fees are processed securely through Cashfree Payments, a PCI-DSS compliant payment gateway. Accepted payment methods include:

• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Debit cards (Visa, Mastercard, RuPay)
• Credit cards (Visa, Mastercard, Amex)
• Net banking

Your card details are never stored by NeoKidsPro. In-clinic consultation fees are paid at the clinic on the day of your visit.

Our refund policy based on when you cancel:

• More than 24 hours before: 100% refund (5-7 working days)
• Between 4-24 hours before: 50% refund (5-7 working days)
• Less than 4 hours / no-show: No refund
• Doctor cancels: 100% refund or free reschedule

To request a cancellation, email care@neokidspro.in with subject "Cancellation Request: [Appointment ID]". Read our full Refund & Cancellation Policy.

Yes. After every completed online consultation, you will receive a digital invoice in PDF format via WhatsApp and email. This invoice includes your appointment details, consultation fee, and payment reference. It is a valid receipt for your records. For in-clinic consultations, a receipt is provided at the clinic.

Currently, NeoKidsPro does not offer direct cashless insurance billing for teleconsultations. However, your digital invoice and prescription can be submitted to your insurance provider for reimbursement claims, as teleconsultation charges are increasingly covered by Indian health insurance policies under the guidelines issued following the MCI Telemedicine Guidelines, 2020.

For in-clinic visits, please contact the clinic directly at +91 98798 91082 to enquire about insurance acceptance.

Fever is the body's natural immune response and is not always dangerous. However, seek medical attention immediately if:

• Your baby is under 3 months with any fever above 38°C (100.4°F)
• Fever is above 39.5°C (103°F) in older children
• Fever lasts more than 3 days without improvement
• Your child has a febrile seizure (shaking/convulsions with fever)
• Fever is accompanied by difficulty breathing, rash, severe headache, stiff neck, or extreme lethargy
• Your child is not drinking fluids and shows signs of dehydration

For mild fever with no concerning symptoms, you can book a teleconsultation for same-day advice.

Every child develops at their own pace, but key milestones to watch for include:

• 2 months: Smiles, responds to sounds, lifts head
• 6 months: Sits with support, babbles, reaches for objects
• 12 months: Pulls to stand, says "mama/dada", waves bye-bye
• 18 months: Walks independently, says at least 10 words
• 2 years: Runs, uses 2-word phrases, follows simple instructions

If your child seems consistently behind in multiple areas, consult a paediatrician early: early intervention makes a significant difference. Book a developmental assessment at neokidspro.in/book-now.

The first 28 days (the neonatal period) are critical. Key things to monitor and discuss with your paediatrician:

• Feeding: Newborns should feed every 2-3 hours (8-12 times/day). Breastfeeding is strongly recommended for at least the first 6 months
• Weight: A small weight loss (up to 7-10%) in the first few days is normal; babies should regain birth weight by day 10-14
• Jaundice: Mild yellowing (physiological jaundice) is common in the first week. Jaundice persisting beyond 2 weeks, or appearing in the first 24 hours, needs urgent assessment
• Umbilical cord: Keep dry; it typically falls off in 1-3 weeks
• Sleep: Newborns sleep 16-18 hours/day. Always place on their back to reduce SIDS risk

Your first postnatal check-up should happen within the first 48-72 hours of discharge from hospital.

The World Health Organization and IAP recommend starting solid foods at 6 months while continuing breastfeeding. Key guidance:

• Start with single-ingredient purees: mashed rice, dal, banana, sweet potato
• Introduce one new food every 3-4 days to watch for allergies
• Avoid honey before 1 year (risk of botulism) and cow's milk as main drink before 1 year
• Avoid added salt and sugar until after 1 year
• By 12 months, your child should be eating 3 main meals + 2 snacks from the family food
• Offer iron-rich foods (dal, meat, fortified cereals) from 6 months; iron needs increase significantly at this stage

For personalised nutrition guidance, book a consultation at neokidspro.in/book-now.