NeoKidsPro FAQs: Essential Answers & Support

NeoKidsPro is an India-wide pediatric healthcare platform founded by Vansi Parmar, connecting parents with verified pediatricians and specialists. Clinical standards across the platform are led by Chief Medical Officer Dr. Vishal Parmar, MRCPCH (UK). This page of NeoKidsPro FAQs focuses specifically on using the platform.

Through NeoKidsPro you can book online video consultations, book in-clinic visits at partner clinics, pay securely, and receive prescriptions, invoices and vaccination reminders directly by WhatsApp and email, there's no account or login involved. Explore our full pediatric healthcare services or meet our lead pediatrician on our Our Doctors page.

No. NeoKidsPro booking doesn't use accounts or passwords for parents at all. You just provide your child's name, and your phone number and email, when booking. Your confirmation, Google Meet link, prescription and invoice are all sent straight to that phone number and email, so there's nothing to log into and no profile to set up.

NeoKidsPro's network is led by Dr. Vishal Parmar — Lead Pediatrician & Neonatologist, MRCPCH (UK), with over 15 years of clinical experience. His qualifications and registration are verified before any doctor joins the platform.

See his full profile on our Our Doctors page. As additional doctors complete their profiles on the platform, they'll appear here too.

Booking takes about two minutes on our Book Now page:

• Choose Online Consultation or Clinic Visit
• Pick your pediatrician and an available time slot
• Enter your child's name, age and a short description of the concern
• Pay securely online for video consultations (clinic visits are pay-at-the-clinic)

You'll get an instant confirmation via WhatsApp and email, plus a reminder before your slot.

Patients can often book same-day appointments depending on the doctor's live availability. Available consultation slots are updated based on each doctor's schedule and current bookings. We recommend checking the latest available slots when booking. For anything urgent, message us on WhatsApp and we'll help you find the soonest slot. For a true emergency, go straight to the nearest emergency department.

You can reschedule once at no charge if you contact us at least 4 hours before your appointment. Our cancellation refund tiers are:

• More than 24 hours before: 100% refund
• 4–24 hours before: 50% refund
• Less than 4 hours / no-show: No refund

Full details are in our Refund & Cancellation Policy.

An online consultation is a video call you join from home. A clinic visit is an in-person appointment at one of NeoKidsPro's partner clinics, primarily Shri Hari Child Clinic in Borivali East, Mumbai. Choose a clinic visit when a physical examination is needed, or when a doctor recommends it after an initial video call.

• Book a slot on Online Pediatric Consultation and pay via Cashfree
• Receive a secure Google Meet link via WhatsApp and email
• Join at the scheduled time with your child present and a stable connection
• Get a digital prescription as a PDF afterward, if clinically appropriate

Every video consultation follows India's Telemedicine Practice Guidelines, 2020.

A smartphone, tablet or computer with a camera and microphone, and a stable internet connection. You don't need to install a separate app; the consultation runs directly through the Google Meet link sent to you before the appointment, either in your browser or the Google Meet app if you already have it.

Yes. Video consultations run over Google Meet with end-to-end encryption and are not recorded without explicit disclosure and consent. Your data is handled under India's DPDP Act, 2023 and our Privacy Policy.

Yes. Select Clinic Visit when booking, choose an available slot, and pay directly at the clinic on the day of your appointment. Clinic visits are currently available primarily through Shri Hari Child Clinic in Borivali East, Mumbai.

Yes. Prescriptions issued through NeoKidsPro's consultations are legally valid under India's Telemedicine Practice Guidelines, 2020, and carry the doctor's name, registration number and dosage details. By law, Schedule X drugs, narcotics and psychotropic substances cannot be prescribed via telemedicine, those cases are referred to an in-clinic visit.

Your prescription is sent to you as a PDF by WhatsApp and email right after a completed consultation, that message is where it lives, since NeoKidsPro is a no-login booking system with no separate portal to store it in. If you've misplaced the message, contact NeoKidsPro support with your booking details and we'll resend it.

Consultation prescriptions and invoices are sent to you directly by WhatsApp and email at the time they're issued, rather than being stored behind an account or a profile. Keep those messages for your records, or contact NeoKidsPro support with your booking details if you need a copy resent.

Yes. Take the prescription or invoice PDF you received by WhatsApp or email and share it with any other doctor or hospital as needed. Records created on NeoKidsPro remain yours to use outside the platform whenever you need them.

Online consultation fees are processed securely through Cashfree Payments, supporting UPI (Google Pay, PhonePe, Paytm, BHIM), debit and credit cards, and net banking. Your card details are never stored by NeoKidsPro. Clinic visit fees are paid directly at the clinic on the day of your appointment.

• More than 24 hours before: 100% refund (5–7 working days)
• 4–24 hours before: 50% refund (5–7 working days)
• Less than 4 hours / no-show: No refund
• Doctor cancels: 100% refund or a free reschedule

Full terms are in our Refund & Cancellation Policy and Terms of Service.

Yes. A digital invoice is generated automatically after every successful online payment and is sent to you by WhatsApp and email alongside your booking confirmation.

Failed payments where money was deducted are automatically reversed by Cashfree within 5 to 7 working days. If it takes longer than that, contact NeoKidsPro support with your transaction ID and we'll help track it down.

Yes. As soon as your child's date of birth is on file, which happens automatically when you book, NeoKidsPro sends a WhatsApp and email reminder ahead of each upcoming dose, based on the standard IAP schedule. There's no separate setup step and no account needed.

NeoKidsPro's own doctors provide vaccination guidance over video consultation, they do not administer vaccines. The doses themselves are given in person, either at a partner clinic or through VaxiClinics for home or clinic vaccination in Mumbai. See our full Vaccination Guide for schedule details.

No. Reminders are calculated purely from your child's date of birth against the standard IAP schedule, there isn't a record of which doses were actually given. If your child has already received some vaccines elsewhere, mention this to the doctor during any consultation so their guidance can take it into account.

Don't worry, catch-up vaccination is possible for most vaccines under the Indian Academy of Pediatrics (IAP) catch-up schedules. Book a video consultation so a NeoKidsPro doctor can review which doses are due and advise on a catch-up plan; the doses are then given at a partner clinic or through VaxiClinics.

Yes. For email reminders, reply STOP to any vaccination reminder email to opt out. For WhatsApp reminders, or to stop both channels at once, message NeoKidsPro support and we'll turn them off for your child.

Since there's no account to edit, message NeoKidsPro support with your booking reference and the correct details, and our team will update your record directly.

No. Parents never create a password on NeoKidsPro. Booking, confirmations, prescriptions and invoices are all handled using just your phone number and email, nothing to log into and nothing to remember or reset.

Data collected through NeoKidsPro is handled under India's DPDP Act, 2023 and our Privacy Policy, stored securely, and never shared with third parties without your explicit consent.

Yes. Contact NeoKidsPro support with a data deletion request, and your personal data will be removed in line with our Privacy Policy, except where records must legally be retained for medical record-keeping purposes.

Try refreshing the page or switching browsers first, since most issues are connection or cache related. If the problem continues, message NeoKidsPro support on WhatsApp with a screenshot and a short description, and our team will help directly.

Check that the phone number and email used at booking are correct, and check your spam folder for email confirmations. If your details were correct and nothing arrived, contact NeoKidsPro support and we'll resend your confirmation.

You can reach NeoKidsPro support via WhatsApp, phone, or email at admin@neokidspro.in. Our team typically responds within a few hours during business hours.